{"id":13854,"date":"2021-01-18T09:26:56","date_gmt":"2021-01-18T08:26:56","guid":{"rendered":"https:\/\/misssushi.es\/frequently-asked-questions\/"},"modified":"2025-05-25T15:01:25","modified_gmt":"2025-05-25T13:01:25","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/misssushi.es\/en\/frequently-asked-questions\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"\t\t
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FREQUENTLY ASKED QUESTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tWe have compiled some of the most frequently asked questions that our clients usually have so that you do not have any doubts.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ORDERING & SHIPPING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you want to place an order, go to our online store, select Home Delivery if you want it delivered to your home, or Pickup in Store if you prefer to collect it yourself. Enter your address to find out which restaurant is closest to you.<\/p>

Once you’ve selected a restaurant, add products to the cart until you complete your purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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To check if we deliver to your area, go to our store and enter your address in the designated field. If we don’t reach your address, you can still place an order and pick it up yourself at the nearest restaurant to enjoy our dishes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay for delivery? Are delivery fees included?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It depends on each restaurant and the postal code where the delivery is made.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I change the restaurant location?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once you have chosen the order method, a button will always appear allowing you to change your selection.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does delivery take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our orders typically arrive within 30\u201340 minutes. During peak hours or special dates, delivery may take a bit longer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a promo code, how can I use it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Before confirming your order, you can enter the promo code in the \u201cPromotional Code\u201d field in the order summary.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen are loyalty points added to my account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Points will appear in your account once the order is closed. If you\u2019ve just placed an order and don\u2019t see the points right away, don\u2019t worry\u2014they\u2019ll be added once the delivery driver returns to the restaurant and confirms the delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I cancel an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To cancel an order, you\u2019ll need to call the restaurant where the order was placed. You can find the phone number using our restaurant locator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum order amount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It depends on each restaurant.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our Menu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have an allergen menu?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can check the allergen menu here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it safe to eat salmon and tuna during pregnancy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Salmon:<\/p>

Our salmon is subjected to strict controls to detect potential risks like listeria, E. Coli, or Salmonella, and is always deep-frozen. Therefore, we can recommend it.<\/p>

Tuna:<\/p>

We advise against eating tuna during pregnancy. Although it is a high-quality product and frozen at -60\u202f\u00baC, tuna is a large predator and accumulates mercury, so it\u2019s better to choose a different option during this stage and save tuna for later.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the preferred consumption date of your products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All our products are freshly prepared and meant to be consumed the same day. We do not recommend consuming them after the purchase date. If you decide to store them, they should be kept refrigerated. Miss Sushi is not responsible for any effects caused by consuming our products after the day of purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have vegetarian options?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At Miss Sushi, we have several 100% plant-based options, for both traditional Asian cuisine lovers and those looking for something bold. Check out our dishes in the Menu section to discover them all.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer a Lunch Menu?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To view our lunch menu, go to the Menu section. You can choose from 22 dishes; drinks are included, and dessert is available for an extra \u20ac1.5. The lunch menu is available on our website and in our restaurants from Monday to Friday at lunchtime, excluding holidays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the food kept warm and fresh during delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We make sure every order is prepared just before it leaves the restaurant and transported in special thermal containers to preserve its temperature and freshness.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer group or special menus?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we offer set menus for groups, celebrations, and events. Write or call us and we\u2019ll help you organize everything.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place a large order or catering request?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We do handle large orders and offer catering for companies and events. Please contact us in advance and we\u2019ll coordinate it with you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer gluten-free options?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we have some gluten-free options. If you have an intolerance or allergy, let us know when placing your order so we can ensure a safe experience for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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ADDITIONAL INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For home delivery or pickup orders, you can pay by debit or credit card on the website. If you prefer, you can pay upon delivery by card, Restaurant Vouchers, or in cash.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I request an invoice?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Haven\u2019t placed your order yet?<\/p>

Before completing payment, you can leave a note in the \u201cDelivery instructions\u201d field.<\/p>

Just write: \u201cI would like an invoice\u201d and include the name of the company or individual, address, and VAT ID or tax number.<\/p>

Already placed your order?<\/p>

You can request the invoice through our contact form by selecting the subject “Administration and invoices” and then choosing the restaurant you ordered from. Be sure to include: name of the company or individual, address, and VAT ID or tax number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find the phone number of one of your restaurants?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can check the restaurant\u2019s phone number in our restaurant locator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the restaurant opening hours?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each restaurant may have different hours. Check them in our restaurant locator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to reserve a table?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can book a table directly on our website (reservation link) or by calling the restaurant.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I send a suggestion?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We\u2019d love to hear your suggestions at: info@misssushi.es<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FREQUENTLY ASKED QUESTIONS We have compiled some of the most frequently asked questions that our clients usually have so that you do not have any doubts. ORDERING & SHIPPING How can I place an order? If you want to place an order, go to our online store, select Home Delivery if you want it delivered
Leer más<\/a><\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-13854","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFREQUENTLY ASKED QUESTIONS | Miss Sushi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/misssushi.es\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FREQUENTLY ASKED QUESTIONS | Miss Sushi\" \/>\n<meta property=\"og:description\" content=\"FREQUENTLY ASKED QUESTIONS We have compiled some of the most frequently asked questions that our clients usually have so that you do not have any doubts. 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