FREQUENTLY ASKED QUESTIONS

We have compiled some of the most frequently asked questions that our clients usually have so that you do not have any doubts.

ORDERING & SHIPPING

If you want to place an order, go to our online store, select Home Delivery if you want it delivered to your home, or Pickup in Store if you prefer to collect it yourself. Enter your address to find out which restaurant is closest to you.

Once you’ve selected a restaurant, add products to the cart until you complete your purchase.

To check if we deliver to your area, go to our store and enter your address in the designated field. If we don’t reach your address, you can still place an order and pick it up yourself at the nearest restaurant to enjoy our dishes.

It depends on each restaurant and the postal code where the delivery is made.

Once you have chosen the order method, a button will always appear allowing you to change your selection.

Our orders typically arrive within 30–40 minutes. During peak hours or special dates, delivery may take a bit longer.

Before confirming your order, you can enter the promo code in the “Promotional Code” field in the order summary.

Points will appear in your account once the order is closed. If you’ve just placed an order and don’t see the points right away, don’t worry—they’ll be added once the delivery driver returns to the restaurant and confirms the delivery.

To cancel an order, you’ll need to call the restaurant where the order was placed. You can find the phone number using our restaurant locator.

It depends on each restaurant.

Our Menu

Yes, you can check the allergen menu here.

Salmon:

Our salmon is subjected to strict controls to detect potential risks like listeria, E. Coli, or Salmonella, and is always deep-frozen. Therefore, we can recommend it.

Tuna:

We advise against eating tuna during pregnancy. Although it is a high-quality product and frozen at -60 ºC, tuna is a large predator and accumulates mercury, so it’s better to choose a different option during this stage and save tuna for later.

All our products are freshly prepared and meant to be consumed the same day. We do not recommend consuming them after the purchase date. If you decide to store them, they should be kept refrigerated. Miss Sushi is not responsible for any effects caused by consuming our products after the day of purchase.

At Miss Sushi, we have several 100% plant-based options, for both traditional Asian cuisine lovers and those looking for something bold. Check out our dishes in the Menu section to discover them all.

To view our lunch menu, go to the Menu section. You can choose from 22 dishes; drinks are included, and dessert is available for an extra €1.5. The lunch menu is available on our website and in our restaurants from Monday to Friday at lunchtime, excluding holidays.

We make sure every order is prepared just before it leaves the restaurant and transported in special thermal containers to preserve its temperature and freshness.

Yes, we offer set menus for groups, celebrations, and events. Write or call us and we’ll help you organize everything.

We do handle large orders and offer catering for companies and events. Please contact us in advance and we’ll coordinate it with you.

Yes, we have some gluten-free options. If you have an intolerance or allergy, let us know when placing your order so we can ensure a safe experience for you.

ADDITIONAL INFORMATION

For home delivery or pickup orders, you can pay by debit or credit card on the website. If you prefer, you can pay upon delivery by card, Restaurant Vouchers, or in cash.

Haven’t placed your order yet?

Before completing payment, you can leave a note in the “Delivery instructions” field.

Just write: “I would like an invoice” and include the name of the company or individual, address, and VAT ID or tax number.

Already placed your order?

You can request the invoice through our contact form by selecting the subject “Administration and invoices” and then choosing the restaurant you ordered from. Be sure to include: name of the company or individual, address, and VAT ID or tax number.

You can check the restaurant’s phone number in our restaurant locator.

Each restaurant may have different hours. Check them in our restaurant locator.

You can book a table directly on our website (reservation link) or by calling the restaurant.

We’d love to hear your suggestions at: info@misssushi.es